Job Title: Director of capital investment
Company: Scottish Water
Mark is specifically accountable for delivering Scottish Water’s capital investment programme to maintain and enhance services to customers. Mark was formerly director of information technology and business change where he led a large programme of improvement and change. Prior to that, he was general manager of customer service where he championed the delivery of improved customer service across Scottish Water with a real focus on customer satisfaction. Prior to this, Mark held various other operational, engineering and commercial roles leading service improvements and business change. Mark is a graduate of Strathclyde University. He is an accomplished leader, customer service professional and a chartered civil engineer.
Speaking at the following:
Scottish Water’s £600m+ per annum capital programme Observations on investment planning for future periods